At v9gam, we take your privacy seriously. This Privacy Policy explains precisely what personal data we collect from Pakistani players, why we collect it, how it is stored and protected, who it is shared with, and what rights you hold over your own information. We are committed to full transparency — there is nothing hidden in the way v9gam handles your data.
These six principles underpin how v9gam handles every piece of personal data across every Pakistani player account. They are operational commitments, not marketing statements.
v9gam tells you exactly what data it collects and why. No hidden tracking categories, no undisclosed third-party data sharing. This Privacy Policy is the complete and accurate picture of our data practices.
Data collected for a specific purpose is used only for that purpose. Information provided for KYC verification is not repurposed for marketing. Data submitted for payment processing is not used for analytics profiling.
v9gam collects only the personal data that is necessary for the specific purpose at hand. We do not request or retain information we do not need. Excessive data collection is a practice v9gam actively avoids.
All personal data is stored on secured, encrypted servers. Transmission between your device and v9gam uses 256-bit SSL encryption. Access to player data within the organisation is restricted on a strict need-to-know basis.
v9gam does not retain personal data beyond the period required for legal, regulatory, or operational purposes. When data is no longer required, it is securely deleted or anonymised in accordance with our retention schedule.
You retain rights over your personal data at all times — including the right to access, correct, export, and in certain circumstances delete information v9gam holds about you. These rights are described in full in Section 9 of this Policy.
This Privacy Policy ("Policy") describes how v9gam ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "the Player", "the User") who access or use the v9gam platform at v9gam.net. This Policy applies to all registered players, visitors to the v9gam website, and anyone who contacts v9gam support.
This Policy is incorporated by reference into the v9gam Terms & Conditions. By creating a v9gam account or by using the Platform, you confirm that you have read and understood this Privacy Policy.
For the purposes of this Policy, v9gam is the data controller — meaning v9gam determines why and how your personal data is processed. All inquiries, data access requests, and privacy complaints should be directed to v9gam through the contact channels listed in Section 14 of this Policy.
v9gam operates under an international gaming licence. The platform's data processing activities are conducted in compliance with the data protection requirements associated with its licensing jurisdiction as well as principles aligned with internationally recognised data protection standards.
v9gam collects the following categories of personal data, depending on how you interact with the platform:
v9gam collects personal data through the following methods:
The table below summarises the primary purposes for which v9gam processes personal data and the legal basis applied to each purpose:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, contact details | Contract performance |
| Age and identity verification (KYC) | KYC documents, date of birth | Legal obligation / Contract performance |
| Payment processing | Financial data, payment method details | Contract performance |
| Fraud prevention and security | Technical data, transaction history, IP address | Legitimate interests |
| Responsible gaming monitoring | Play history, session data, tool usage | Legal obligation / Legitimate interests |
| Customer support | All data relevant to the query | Contract performance |
| Platform improvement and analytics | Usage data (anonymised or aggregated) | Legitimate interests |
| Direct marketing communications | Contact details, preferences | Consent |
| Regulatory compliance and audit | Account data, transaction records | Legal obligation |
v9gam does not sell your personal data to third parties under any circumstances. We share personal data only in the following limited circumstances:
v9gam engages third-party service providers to support platform operations. These providers act as data processors under v9gam's instructions and are contractually required to maintain data security standards consistent with this Policy. Categories of service providers include: payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank); KYC and identity verification providers; game software providers; cloud hosting and infrastructure providers; and customer support software vendors.
v9gam may be required to disclose personal data to regulatory authorities, licensing bodies, law enforcement agencies, or courts of competent jurisdiction where required by law or as necessary to protect the rights, property, or safety of v9gam, its players, or third parties. Such disclosures are made only to the extent required and are not voluntary data transfers.
In the event of a merger, acquisition, or sale of all or a portion of v9gam's assets, personal data held by v9gam may form part of the transferred assets. In such cases, the acquiring entity will be required to honour the commitments made in this Privacy Policy, and affected players will be notified prior to any change in data controller.
v9gam's infrastructure and some of its third-party service providers may be located outside Pakistan. Where personal data is transferred internationally, v9gam applies appropriate safeguards to ensure an equivalent level of data protection. These safeguards may include contractual clauses that obligate the receiving party to protect your data in accordance with standards equivalent to those applied within the v9gam platform's licensing jurisdiction.
By using v9gam, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan. v9gam selects service providers and jurisdictions with strong data security practices and does not transfer data to territories known for inadequate data protection standards without appropriate contractual protections in place.
v9gam retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law or our gaming licence obligations. The following general retention periods apply:
When data reaches the end of its retention period, it is securely deleted or rendered permanently anonymous so that it can no longer be associated with any individual.
v9gam implements technical and organisational security measures proportionate to the nature of the personal data held and the risks associated with its processing. These measures include:
You hold the following rights in relation to personal data that v9gam holds about you. To exercise any of these rights, contact v9gam at [email protected] with the subject line "Data Rights Request".
v9gam uses cookies and similar technologies when you access the platform. Cookies are small text files placed on your device by the website. v9gam uses the following categories of cookies:
v9gam does not use third-party advertising cookies, social media tracking pixels, or any cookie whose purpose is to build a behavioural advertising profile for use by entities outside of v9gam.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in and using the platform.
v9gam may send you marketing communications — including bonus offer notifications, game release announcements, and promotional emails — where you have given your consent at registration or subsequently through your account settings. Marketing communications are sent by email and, where you have consented, via SMS to your registered Pakistani mobile number.
You may withdraw your marketing consent at any time by:
Withdrawing marketing consent does not affect essential account communications — v9gam will still send you transaction confirmations, security alerts, KYC request notifications, and updates to Terms and Conditions or Privacy Policy that affect your account.
v9gam is an adult gambling platform. All gaming products and services are strictly for individuals who are 21 years of age or older. v9gam does not knowingly collect personal data from individuals under 21. If you believe that a minor has provided personal data to v9gam or has registered an account, please contact v9gam immediately at [email protected].
Where v9gam discovers that an account belongs to a person under 21, the account will be suspended immediately, all data associated with the account will be reviewed, and KYC-required data will be deleted as soon as permitted by applicable legal obligations. Any funds in the account will be returned after deducting any winnings derived from play, in accordance with the v9gam Terms & Conditions.
v9gam reserves the right to update this Privacy Policy at any time. Material changes — those that affect your rights or the core ways in which v9gam uses your personal data — will be communicated to registered players via email at least seven days before the changes take effect. Non-material changes (such as typographical corrections or clarifications that do not alter the substance of any provision) may be made without advance notice, with the updated date reflected at the top of this page.
Continued use of v9gam after the effective date of a Privacy Policy update constitutes your acceptance of the revised Policy. If you do not accept changes to the Privacy Policy, you should stop using v9gam and request account closure before the changes take effect. You may request a copy of the previous version of this Policy by contacting v9gam support.
For questions about this Privacy Policy, to exercise any of your data rights, or to raise a privacy complaint, contact v9gam through the following channels:
v9gam aims to acknowledge all privacy inquiries within 48 hours and to provide a full response within 30 days of receiving a verified request. If you are not satisfied with v9gam's response to a privacy complaint, you may escalate the matter through the dispute resolution mechanism provided by v9gam's licensing authority.
v9gam handles your personal data responsibly and transparently. All transactions are secured with 256-bit SSL encryption. 21+ only. Play responsibly.